Careful Planning Creates Client Satisfaction
Discovery and Consultation
The first step in our process is a brief phone call to review your wants and needs. We will discuss the timeline, scope of work, budget and other details to ensure we are the right fit for your project. If our process and your project are a good fit, we will schedule an in-person consultation to gather more information, which will be used to develop a detailed quote for your consideration.
Design and Planning
This is where the fun begins! You will meet a designer and start bringing your vision to life. The designer will work to learn your style and determine the functional goals for your space. Using this information, the designer will develop a space plan and guide you through product and material selections in our Design Studio. Once everything is selected, we will provide a Design Portfolio that outlines all the details, drawings and materials for your project. We utilize Buildertrend software, which is a portal accessible by you to keep project details and schedule organized and transparent. Your product selections will be recorded in Buildertrend so you can review and approve products and pricing. Once selections are approved, our Project Coordinator orders everything and will manage procurement of products and materials to ensure the project stays schedule.
Once the project plan and schedule is clearly defined, it’s time to start construction! At KCBR Design | Remodel designers communicate directly with project managers and the team of skilled craftsmen, ensuring all details and expectations are clear. The project manager will be your main point of contact throughout the construction phase to address any questions or issues that may arise. The team will provide daily updates on work completed in Buildertrend as well!
We’ve made it! The project is successfully completed, and it is time for you to enjoy. We close out the project with the final walk-through to make sure you are 100% satisfied. We will also conduct a client exit survey. This is an opportunity for you to reflect on your project and provide specific feedback on the overall process, which helps us continue to provide top notch service and be a leader in our industry. We believe in continuous improvement! We also stand by our work by offering a two-year warranty on our craftsmanship.